模板一
假設(shè)你是李華，你在5月2日去一家商店買(mǎi)衣服。當(dāng)你請(qǐng)一個(gè)王姓服務(wù)員幫你找適合你的型號(hào)的衣服時(shí)，她以忙為借口讓你自己找，你說(shuō)你找不到才來(lái)讓她幫忙，她說(shuō)你找不到就說(shuō)明沒(méi)有。你對(duì)這位服務(wù)員的服務(wù)態(tài)度十分不滿(mǎn)，并寫(xiě)信向該商店的銷(xiāo)售經(jīng)理投訴該服務(wù)員。
注意：1、詞數(shù)120左右;2、信的開(kāi)頭和結(jié)尾已為你寫(xiě)好，但不計(jì)入總詞數(shù);3、可適當(dāng)增加細(xì)節(jié)，以使行文連貫。
范文：
May 5, 2006
Dear Sales Manager,
This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.
I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
模板二
投訴信：湯姆在一家商店購(gòu)得劣質(zhì)商品，遂與營(yíng)業(yè)員交涉。但該營(yíng)業(yè)員對(duì)他態(tài)度粗暴，不予受理，湯姆為此向經(jīng)理寫(xiě)一封投訴信。
January 3,2003
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.
I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Tom
模板三
假如你是Raymond,上周六，在一家西餐館你有一次不愉快的就餐經(jīng)歷。請(qǐng)給該餐館的經(jīng)理寫(xiě)一封投訴信，講述所發(fā)生的事情。(投訴信的開(kāi)頭和結(jié)尾已給出)
注意：1 投訴的內(nèi)容至少要涉及兩方面的問(wèn)題。
Dear Sir:
My name is Raymond, I am writing to tell you something about your restaurant questions.
Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.
Thank you for your time and kind consideration.
Sincerely yours
Raymond
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