英文道歉信

2020-11-09 道歉信

英文道歉信范本1

　　Dear Ms Winston,

　　The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

　　I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

　　Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

　　Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

　　Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

　　If you have any questions please don’t hesitate to call me at*******.

　　Yours in service

　　Tony

英文道歉信范本2

　　Dear Bob,

　　I am the Chinese student who stayed in your apartment during my vacation in Canada. Now I have returned home in China and the purpose of my writing this letter is to express my sincere apology for the stupid mistake I have made.

　　Upon arriving home, I found the music CD which belongs to you in my luggage. I am in great worry because I know this your birthday present from your wife. Your CD will be sent immediately through EMS in the very near future. I have been told it will take about a week to reach Canada .

　　Once again, please accept my sincere apology for any inconveniences I have caused. Thank you for your understanding and please send me a reply at your earliest convenience.

　　Sincerely yours,

　　Li Ming